A LITTLE HELP. BACK TO YOUR DAY.
Let’s get you
moving again.
A question before your first class? A booking that needs a second look? Start here.
START WITH THE SIMPLE STUFF
What can we help with?
A few useful shortcuts to get you on your way.
LET’S SORT IT OUT
Sometimes, you just
need a person.
We answer on WhatsApp during business hours and by email within a day.
Mon–Sat, 08:00–20:00 · Ghana timeTell us what’s happening.
Include the venue name, session date and booking reference, if you have one. It helps us find the right booking.
Or browse common questions ↓GOOD QUESTIONS. STRAIGHT ANSWERS.
A little clarity.
A lot less guessing.
Credits, bookings, check-ins and everything in between.
Do credits expire?
Yes — each pack is valid for 30 days from purchase. Unused purchase credits roll over into your next pack, up to that pack’s rollover cap.
Can I pay with mobile money?
Yes. MTN MoMo, Telecel Cash and AT Money are supported, as well as cards. Mobile money packs are prepaid; only cards can auto-renew.
How do I cancel a booking?
From the app or your account page, up to 12 hours before the session for a full credit return.
What happens if I miss a session?
The credits are forfeited and a strike is recorded. Three strikes in 30 days pause booking for a week.
Is there a limit per venue?
Some venues cap visits per member per cycle; the cap is shown on the venue page and in the app before you book.
How do I check in?
Scan the QR poster at the front desk, or show your pass — it works even without signal.
Is there a free trial?
New members get free trial credits after verifying their phone number, usable at any venue for 14 days, up to two visits per venue.
Can I get a refund?
Purchases are non-refundable except where the law requires it. Contact support and we will look at your case.
HERE FOR YOUR SPACE, TOO.